Community Engager at LEGO – NIPPLOT

Community Engager at LEGO

Schedule, Shift, Weekend
Posted by nipplot

Job Details

Shift & Schedule

Weekend availability

Full Job Description

Job Description

Are you interested in supporting the LEGO Consumer & Shopper department in delivering impactful engagement with their consumers?

Be a key part in ensuring that we achieve our agreed engagement rate objectives.
We are a global team with contact centers in the UK, Germany, USA, China, and Singapore, supporting over 4 million customer engagements per year across multiple channels. This position is located in Enfield, CT, and will require you to be in office on a weekly basis.

Core responsibilities include:

  • Engage with LEGO Fans and provide customer service across multiple channels and platforms to create a brand differentiating experience.
  • Be active in developing our approach to engaging with LEGO campaigns deployed by the Agency and Markets.
  • Tailor your engagement to the channels and audiences you are interacting with, be it through driving loyalty in kids channels or social media, recovering complaints and providing expertise on third-party platforms, or injecting sales support proactively on our own Shop.
  • Ability to work one weekend day on a rotating basis.

Play your part in our team succeeding
LEGO Consumer & Shopper Engagement already provides world-class consumer support to consumers across the globe in channels such as chat, calls, and emails. We have moved through a journey from a traditional contact centre to our now engagement center, where social media engagement, engagement with kids on our owned platforms, proactive shopper assistance, and two-way
engagement at different touchpoints are playing an ever increasingly important role. Our mission is to be the champions of consumers and guardians of the LEGO Group’s Play Promise.

Do you have what it takes?

  • Fluency in spoken and written skills in English
  • Social Media community support experience is a plus
  • Excellent communication skills, natural, informal, Fun Reliable, Knowledgeable, and Engaging (FRKE)
  • Great team player
  • Understand our social media performance and help optimize our approach
  • Ability to spread enthusiasm for the LEGO brand
  • Ability to cope with change and uncertainty
  • Flexible and adaptable
  • Ability to tailor your tone of voice to different audiences
  • Ability to assess risks of public engagement opportunities

Join the global LEGO® team

We strive to create a diverse, dynamic, and inclusive culture of play at the LEGO Group, where everyone feels safe, valued, and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future, and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.

We conduct drug screening as a part of our drug-free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for those with disabilities – LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our online channels, not to inquire about job opportunities.