Estimated Salary Guide
- Not provided by employer
- $34.2K–$43.2K a year is the estimated salary for this role in Windsor, ON.
Position Summary and Job Magnitude
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.
Essential Functions and Basic Duties
- Demonstrate a high degree of customer service on phone calls, via email, and in person
- Utilize Campus Living Centres’ computer software
- Financial administration, including processing payments, invoices, and reviewing accounts
- Maintain video surveillance and ensure that cameras are recording at all times
- Communicate pertinent information between staff
- Maintain student and guest privacy
- Knowledge of emergency procedures and on-call staff procedures
- Know who to contact for various situations, including residence staff and facility contractors
- Ensure the room status is updated from the housekeeping department
- Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
- Maintain the appearance of the desk, lobby and office area at all times
- Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
- Responsible for the front desk operations, including making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
- Ensures building keys are used appropriately and responsibly
- Any other duties as assigned
Health & Safety
- Work in the manner and with the protective devices, measures, and procedures required by the OHSA, regulations, and Campus Living Centres (e.g., wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc.).
- Online training modules and in-person training must be completed before starting regular duties.
- WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
Performance will be primarily measured on the following factors:
- Adaptability & Flexibility
- Customer Service
- Inter-Personal Skills
- Organization & Planning
- Overall Performance
- Quality of Desired Results
- Skill & Knowledge
Education: High School Diploma, some College or University preferred
Must possess excellent verbal communication skills
Must possess excellent customer service skills
Must possess positive attitude
Work independently without constant supervision
Must be able to handle multiple projects at once
Experience Required: Minimum of 1 year industry experience or equivalent customer service experience
Equal Opportunity Employer
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status, or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment, including recruitment, hiring, training, and promotion.
If you require accommodation in order to successfully submit an application, please email the HR Department at hr @ campuslivingcentres. com